Client testimonials – how to Keep It Real

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  Here’s a statistic to think about; 85% of our audience will trust peer recommendations more than any marketing This is why a good business video is about what you do an why. If you want to let people know you’re brilliant, it will have to be your clients who tell the story.

Keeping it real

In the past we’ve been asked to hire a few actors to create ‘case studies’ and ‘client testimonials. We don’t do that for two reasons: 1. Why fake it? If you run a great business, it should be easy to find three clients who love what you do and are happy to talk about it. If not, you need a better product! If you don’t have the product in the market yet, tell a story that describes the problem your product solves. 2. Actors do other work. The social media fallout of your ‘production manager’ turning up in a major beer commercial (yes, that really happened) is not worth the benefit of slicker delivery that actors can offer. Screenshot 2015-04-01 12.09.28

But what if my clients are terrible presenters?

Our experience is the anyone will come across well if they talk about something they fully understand and care about. Any other issues with delivery are about clever coaching and directing. It’s the video producer’s job to make sure your clients are in the right mindset to tell their story.

Let go of control

It’s important to not try to control the outcome too much by sending scripts or ‘overdirecting’. dr When you interrupt the client’s train of thought and try to get your branding message in there, you will lose the authenticity. Once that’s gone, so is the credibility of the testimonial.

Mix it up

In video the ‘rule of three’ applies. When three people discuss something it’s feels like a credible story. Less is too little, more can be overwhelming. Here’s an example: Mixing your team’s narrative with that of your clients can also be a great option:

And for something completely different

Here’s a beautiful and unusual way to get a client testimonial. You know you’re doing something special if your clients write a poem about the experience they had with you!

And finally: Keep it short

60-90 seconds is enough to establish you’re awesome!    

Authenticity. Hard work, but worth it.

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  Recently we did a project with the wonderful people of Atkinson Vinden Lawyers in Sydney. We love working with Atkinson VInden because they trusted us in executing a bold idea. Instead of making a ‘promo’ video, we worked with Atkinson Vinden to create content that’s about meaningful connection and useful information. We are very excited about this approach, because it create an authentic story around the business: Content that’s created to connect on a deeper level than making a sale.

It’s about engaging the audience

Connecting in a meaningful way to your audience is worth while, but like anything worth while it’s not necessarily easy. A lot a agencies may tell you there’s a shortcut. You could write a script, stick it on an auto cue reader and get a great looking actor to read it out in front of the camera, pretending to be part of your business. This approach gets you very nice looking, polished and well presented video. The problem with videos like these is the level of audience engagement: meh  

Watch us not care

The relentless media and advertising efforts of the past have created a major credibility gap between businesses and their audiences. Agencies have persuaded us that it’s basically o.k. to mislead our audiences by using pretend clients and pretend business owners. That approach is very effective in terms of fast turn around and low cost for the agency, but did all of that advertising really help us as business owners?

Are we making an impact?

The average Australian encounters branding 3000-4000 times a day. By the time you read this post today, you’ve probably seen at least a few hundred. Can you recall five? I know I can’t. The ROI on TV commercials, banner ads and corporate video is dropping at a steady rate, despite the lower cost. Clearly, we’re not cutting through, and creating even more content isn’t the answer. Our audience just gets better at ignoring us.

We need to earn the trust

Our audience’s attention is a privilege that’s based on trusting that we offer something relevant. It’s time for a different approach. At Hunting With Pixels we base our content on authenticity. We only work with real people talking about real experiences.

It works..

Great brands are about creating a real connection with a long term view, because we can see that in a media saturated world, it’s the only thing that works.

There’s no quick win

We may need to recalibrate how we look at what marketing is. The first step is to accept that trust is something that takes time to build. The idea that we can outsource connection and get a big return for a low investment in time and effort is outdated and short sighted. You need to have the clout and endurance to think long term and invest into the relationship you have with your audience.

.. and there’s some uncertainty

Building an authentic brand can be challenging. The first hurdle you’d likely to encounter is that there is less control over the details of the outcome. All the information should be correct and well presented, but interviewees will bring their own personality into this. This is a generally a positive aspect of authenticity, but it does required a flexible mindset around what your brand really is. The reality is that the is no way to have full control, because your brand is what other people (including your staff) say about you.

It’s the big picture

Authenticity will give you the best shot at getting great results every time provided it’s well considered and is based on a long term strategy for your brand. This takes careful planning and some resilience, but it will yield real and sustainable results for your business.

It is shareable?

The fundamental question for you is this: Would you share the video you created for your company with your friends. And more importantly, would they? share    

Lights, Camera… wait. Make up!

· Blog, Presenting on camera, Tips & Tricks · , , , , , , , ,

At Hunting With Pixels we often get asked about what to wear to shoots. Clothing isn’t as ‘make or break’ as it used to be because cameras have become much more forgiving, and so has our audience. There are a few things to keep an eye on that are easy to miss.

Clothing – the golden rule

Wear something that is congruent with your message, that is comfortable and won’t make you hot. Do that and you’re 90% there.

Congruent with your message

Consider what first impression your clothing gives if people see you ‘out of context’.

The video will be watched by total strangers, so they don’t necessarily understand the connection between your personality and your wardrobe.

Having said that, your personal style is your own. If you’ve got the killer content, what you looks like is secondary. Authenticity is key, so don’t ‘dress up’ to the point where you’re not ‘you’ .


Ascot: risky but good. Snowman hanging off tie? No.


Wear anything you like, as long as it’s not noisy when you move.

Big earrings look great, but will create weird clicking noises in they very sensitive microphones we use to capture dialogue.

Colours and patterns – ‘don’ts’

With today’s super sensitive cameras, most clothing is unproblematic. Here are few exceptions:

Very thin stripes or fine patterns. This can create weird light effects on video because of pixellation. –

Very strong contrasts. If you’re pale skinned, avoid very dark clothing and vice versa. This has to do with the light sensitivity of cameras; our eyes have a much wider dynamic range in terms of what it can see in shaded of light and dark. A camera would struggle with that level of contrast.

Tones that blend into the background. Pastel colours can look a bit bland if the background has a similar colour. Even if you prefer colours are not too strong, pick on that contrasts with the background.

Light orange can appear to glow in some cases. It’s more pertinent in broadcast situations.

Shape and Fit

Video can be a bit unforgiving when you wear baggy and shapeless clothing. Go from something that has a nice shape that will give you a taller and more fitted look.

The reason for this is that close up shots don’t give us a context of your surroundings, which can make you look bigger than you are. This is why we’re often surprise about how short TV personalities are when we meet them in person.

A few fashion tips

Here are a few things that will make you look your best.

Feel free to totally ignore this though; authenticity is more important than being polished. woman with frame sign

Men’s clothing

Collared shirts tend to look better than T shirts in close up.

There’s more texture and visual interest. Jackets also look good, especially if they’re nicely tailored around the waist. Never, ever wear a too big suit on a video shoot.

Unless you’re David Byrne. He kinda got away with it.burn

Light coloured shirts generally looks better than pure white.

Pure white tends to blow out and look a bit flat once you add video lighting. Ties work if you’d normally wear them too.

Try to go easy on novelty ties or large patterns, unless it’s very ‘you’ of course!

Women’s clothing

Power suits. We love the 80’s just like the next girl, but they look huge on video.

Avoid earth tones if you’re interviewed inside; you’ll blend in to the background too much.

Consider the surroundings and find a colour that both suits your skin tone and has a nice contrast with the background. Wear clothing that emphasises shape without being tight. Wear shoes that give you good posture, but make sure they’re comfortable: they’re unlikely to be in the shot.

Being comfortable will make you look and feel more relaxed and confident.

Make up

Video lights can make your face look shiny, which is not always a good look. We’ll bring blotting paper and translucent powder to fix that, but overall avoid clothing that’ll is too hot, make up that makes your skin shiny or exercise before you shoot.

Men: Use a bit of powder a shade darker than normal skin color, to even out skin tone and reduce the shine on cheeks, forehead and nose. We’ll have some on set.

Women: any make up is fine, maybe avoid dark reds/maroon for lip gloss and cheeks because the extra contrast of video may emphasise the make up too much.

Also avoid a lot under the eyes (none is best). We provide translucent powder in case of shine, but you may want to bring your own just in case.

Facial hair

Get a good shave before the shoot to avoid the five o’clock shadow.

Neatly trim facial hair if it matters to you, and if you bother wearing facial hair it probably should. hip

…and Action!

All of these suggestions are just that: if a snowman tie combined with an unkempt beard and too much make up is your style, go for it. Rules are there to be broken.

At Hunting With Pixels we work hard to make doing a video an enjoyable and relaxed experience, so contact us any time if you have any questions. We’re here to make you look and feel great!

Create a corporate video that will grow your business by [insert outrageous claim here]

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Corporate video is the best thing since sliced bread. And we really really love sliced bread.

So what is corporate video?

Forget what all those pesky content marketing gurus make us believe; corporate video is all about you and your business. This is why corporate videos last a minimum of three minutes, but longer is always better: this is the only way to get all the information in there, but to be sure add a lot of bullet points.

Short is good. Long is better.

Remember, today’s audience is very time rich so get on that soapbox and wait till they drag you off kicking and screaming. The subsequent savage beating is a way in which your audience communicates respect and gratitude. Business people are funny like that. beating

Let’s talk about me.

A corporate video is essentially a promotional tool for your business and your brand, which means you. So effectively, it’s really all about you.

Plus is better than minus.

Adding value is important.  The operative word is ‘adding’ so don’t forget to mention:

Features and benefits

You can safely assume no-one has researched your product before visiting your site, so hammer home those features and benefits, no matter if they’re also in the written content and the brochure.

Naming names.

You know that guy who always drops names of famous people he met? Be that guy. Nothing boosts credibility more than dropping names of corporates half the town has worked for, so make sure you have a long list of logos flashing up.

Getting the righting write.

Scripts are for wimps. Just copy your entire branding document in a new window and read it all out. Remember, you can always fix it in post by spending a few extra thousand on post production. Your video production company will have a gold plated coffee mug made in your honour.


We all know business is all smoke and mirrors, so it’s good to sound smarter than you are. Jargon is the shortcut to business success, so make people care about your product by using lines like ‘we leverage a diverse and versatile distribution channel that is focussed on delivery quality local rollout’.

Flashy: Good

A good rule of thumb is to spend at least a third of your budget on one of those swooshy thingies with your logo that the guys on the board will just love. It also makes great content for showreels of production companies.


Getting the music right is essential, so it’s a good thing that  there are only two real choices;


Authenticity is very important.  Thank God it’s easy to fake. Here’s how you do it: Use lots of stock photos from the first page of Google Images for your ‘staff profiles’ and get a presenter that does morning TV or beer commercials for ‘client testimonials’ too for maximum authentic connection.

Less is not more. But more is morer.

The value of video production is measured with on simple metric; amount of minutes produces agains budget, so squeeze in those extra two minutes where you can. time value              

Call to action!

Our audience can’t think, so we need to do it for them. Having a strong call to action at the end of your video is a great way to remind people why they’re watching.

Buy now

Make sure that your audience is made aware of the fact that they can purchase your product or engage your service. It’s easy to forget, so repeat at 30 second intervals.

There are many ways to contact you

Make sure you audience knows they can call you, and email you, and tweet and write a letter and send a postal pigeon and send smoke signals and visit your Myspace page.

Don’t forget to name your URL!

It’s very important to make sure that people know the full URL of your website, especially if they’re watching the video on your website.

It’ll go viral. Promise*

And the best thing is; Corporate videos have a tendency to go viral all by themselves. Just upload them to Youtube and let the sharing begin!    

Hunting pixels our core values

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Why are values important

A while back we did an exercise with the wonderful Kat Kinnie of Thought Cloud around values. Values matter, there no question about that. The question for me was; how does it matter for the rebrand of Hunting With Pixels?

Did we go backwards?

What I realised was that we started our thought process the wrong way around. We started with thinking about the clients we’d love to work with, then work back to how we should project ourselves to create the connection.

 Personality vs Character

What we were trying to do is to assume a personality. That’s not a bad thing necessarily; we all assume different versions of our own personality depending on the situation. We all have a formal self, and a parent self and a neighbour self, a football club self and so on. All these personalities are you, but with a slightly different emphasis to suit the situation; that’s natural and totally fine.


Character is what you actually do, not what you project. When it comes to our business, core values and character really matter, because they’re the basis of our brand identity. Personality is what gets people interested, character is what builds a sound business. Our client expect high quality, consistency, social intelligence and trustworthiness. That’s based on core values and hard work.

 So here’s what our values look like

corporate video producers based in Sydney and Melbourne.

Hunting With Pixels core values.

Our core values

 So how does this relate to business

Here’s the thing that totally sold it for me:  Knowing and understanding your core values makes things really easy.

 Here’s what happens when you know and understand your values.

Here’s how we apply this idea.

When we made a new showreel, we wanted to add a more personal touch. So instead of showing a series of nice looking shots, we talk about the kind of people we love collaborating with based on values.

 What are your thoughts?

We’d love to hear about how you apply your values to your brand. Did it change the way you communicate?