Tips & Tricks

Geoffrey Stackhouse on managing social media outrage

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Managing outrage

I’m always fascinated by how social media can be an amplifier of ‘outrage’, whether it’s Actual Outrage or Social Media Outrage.  

Perpetual Outrage

In this video, Geoffrey Stackhouse, managing director of the crisis media training outfit Clarity Solutions discusses some of the underlying causes of Social Media Outrage and offers some ideas on what you can do to manage outrage.

Storybombers – the Outrage Industry

Story bombers are those who hijack your story and create a new narrative around outrage that furthers their cause.

What’s the psychology here?

I love comedian Charlie Brooker’s take on this: “Is it a narcissistic compulsion to demonstrate how much more thoughtful and sensitive you are than the ignorant clod who offended you? An earnest belief that a better world will only be reached after several thousand hours of angry dissent over absolutely every linguistic transgression ever made? A cathartic howl of vague personal unhappiness disguised as a campaign of improvement? Or just something to do between bowel movements?” Read the full article here.

How to be ready for outrage

Because of story bombing, outrage needs to be part of our communication planning. Here are three of Geoffrey’s key points around managing outrage: 1. Monitor your social media constantly. 2. Apology early and often – be seen as empathetic and present. 3. Brace yourself – but don’t be silenced. If your view is considered and well argued, social media can also be a amplifier of the support for your story.

Are we ‘offended’?

I’d love to hear about your experience of outrage, have you been baffled about how a throw away remark can become a social media Sh*tstorm bigger than Ben Hur?

PRIA Summer Master Class

Geoffrey is speaking at a three day PRIA Summer Master Class which promises to be quite interesting:    

Getting results out of social video; video embedding, video seeding, video placement

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We’re live!

Good news,: your video is live! The ‘bad’ news is, your business video is not going to perform miracles by itself: you’ll need to put in a bit of work to get in front of the right people now!

What’s a result?

Getting a result is not about the amount of views you get: it’s about getting the right views. Your video needs to be seen by the right people, resulting in actions like contacting you, booking you on a speaking gig or asking for a quote.

Three steps towards results

To make sure you get results, we need to make sure your video: 1. On the right platform. 2. Easy to find by search engines like Google. 3. Easy to use, share and embed. Here are some good starting points:

Video platforms

video seeding  


At Hunting With Pixels, we love Vimeo because it’s free and high quality. Vimeo is a video platform that makes your video look much cleaner and crisper than Youtube and you don’t get annoying banner ads or related videos. There’s a very reasonably priced Vimeo Pro option too.


youtube-logo-oblique-650px   Although it’s a video site, Youtube is now the second biggest search engine and the place where your audience will look for content so you have to be there. Make sure you don’t just upload your video though; put a enticing title, a well written description and relevant tags on your video so your video actually turns up on search results.

Clickable links to your website from Youtube

Make sure you put the full url of your website in the first two lines of your description, so something like: ‘’. Add the ‘http://’ bit will make the link clickable. It needs to be in the first two lines because that’s the only bit of text you will see without having to click the ‘more’ button, which almost noone does.

 One load – video seeding

There are dozens of other platforms out there, but Youtube is the one with the biggest reach by far. If you want to be on a number of video platforms at the same time, you may want to look at video seeding software like One Load: One Load will automatically upload your video to dozens of platforms in one go. Personally, I’m not sure if that scattergun approach is going to get you a lot of relevant leads but it can’t hurt either.

 Places to send your content so it can be found by prospects

Assuming you’re in the B2B space, here are some good places for your content the be.

Relevant blogs and ezines

Everyone’s gagging for good content and video will help them tell their story. A great place to start is to do a Google Blog search:

Your website

Seems like a no brainer, but I see a lot of our clients send links to Youtube to their database. Don’t. Use this opportunity by getting the video to create traffic to your site: that’s where your contact button is! Write and article around your video and post on your site. The article can provide additional information and useful links; video and written content really complement each other well.


SourceBottle is an online service that connects journalists, writers and bloggers with ‘sources’. Make sure you become a source by post the similar article to the one you make for your site on Sourcebottle: don’t simply copy the article and paste it on Source Bottle. Google has software that checks for duplicate content online, and once that’s been flagged your article will not turn up in search results so take the time to reword.


Slideshare is like the Youtube of slide decks. Create an interesting looking slide deck with a good title, then embed your video in it. You’ll be surprised how much traction this can potential get. It’s also a good place to find slides and ideas for future presentations.

Social media

Here are some thoughts on what platforms are useful for you.


Great tool for B2B engagement (engagement, not hard selling) and reaching specific groups of professionals. Great for the services industry. A good place to start B2B collaborations. LinkedIn now has a blog tool that allows you to write articles and embed Youtube videos easily; this is where you need to be for B2B.


Facebook works well for B2C engagement and any events you may be running. We’re not convinced about B2B engagement.


If you have a decent amount of followers, send a tweet linking to the article on your website. Twitter is generally useful for collaboration, engagement with other professionals and regular updates to your clients. Twitter needs a lot of quick responses to work for you, so only worth doing if you have the time or if you just love the quick fire responses. I’m not a  huge fan myself.

Other platforms

And then there’s a gazillion other video/social media platforms. All very clever and interesting, but not likely to get you results unless you put a lot of effort in. I’d recommend sitting on the fence for now.

Wait, there’s still the world outside social media



Never call your newsletter ‘newsletter’. Do that and you can pretty much guarantee noone will click. If you’re going to use your database to update your clients on a regular basis, offer something that’s one page, well designed and relevant. Add a video to that and on average your click through doubles.


Video is being used on displays a lot. My view is that for it to have any effect it better be good, and it needs a tangible; something to do right there and then. If you use video as a nicer version of a bill board, you’ll get the same results as bill boards; not a lot of traction unless you’re everywhere.

Get personal!

Ultimately, what your video needs to do is engage people. Getting people engaged is not a process that you can automate or templatise; the more targeted and personal you are, the better your response rate. So instead of sending the same thing to your entire database, think about how you can add a personal message like: Hey Robert, how’s life at the Hunting With Pixels HQ? Just did a talk on the Curse Of Knowledge at Ignite Sydney, knowing you’re a bit of a psychology buff I thought it might interest you: I don’t know about you, but I’d click on that. Good luck!  

Launch of Slow School

· Blog, Tips & Tricks · , , We love Slow School, an unconventional business school for people passionate about building a purpose-driven and prosperous business that makes the world a better place. Last week Slow School officially launches at the Hub, so we asked a few people about that they think about education:      

Authenticity. Hard work, but worth it.

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  Recently we did a project with the wonderful people of Atkinson Vinden Lawyers in Sydney. We love working with Atkinson VInden because they trusted us in executing a bold idea. Instead of making a ‘promo’ video, we worked with Atkinson Vinden to create content that’s about meaningful connection and useful information. We are very excited about this approach, because it create an authentic story around the business: Content that’s created to connect on a deeper level than making a sale.

It’s about engaging the audience

Connecting in a meaningful way to your audience is worth while, but like anything worth while it’s not necessarily easy. A lot a agencies may tell you there’s a shortcut. You could write a script, stick it on an auto cue reader and get a great looking actor to read it out in front of the camera, pretending to be part of your business. This approach gets you very nice looking, polished and well presented video. The problem with videos like these is the level of audience engagement: meh  

Watch us not care

The relentless media and advertising efforts of the past have created a major credibility gap between businesses and their audiences. Agencies have persuaded us that it’s basically o.k. to mislead our audiences by using pretend clients and pretend business owners. That approach is very effective in terms of fast turn around and low cost for the agency, but did all of that advertising really help us as business owners?

Are we making an impact?

The average Australian encounters branding 3000-4000 times a day. By the time you read this post today, you’ve probably seen at least a few hundred. Can you recall five? I know I can’t. The ROI on TV commercials, banner ads and corporate video is dropping at a steady rate, despite the lower cost. Clearly, we’re not cutting through, and creating even more content isn’t the answer. Our audience just gets better at ignoring us.

We need to earn the trust

Our audience’s attention is a privilege that’s based on trusting that we offer something relevant. It’s time for a different approach. At Hunting With Pixels we base our content on authenticity. We only work with real people talking about real experiences.

It works..

Great brands are about creating a real connection with a long term view, because we can see that in a media saturated world, it’s the only thing that works.

There’s no quick win

We may need to recalibrate how we look at what marketing is. The first step is to accept that trust is something that takes time to build. The idea that we can outsource connection and get a big return for a low investment in time and effort is outdated and short sighted. You need to have the clout and endurance to think long term and invest into the relationship you have with your audience.

.. and there’s some uncertainty

Building an authentic brand can be challenging. The first hurdle you’d likely to encounter is that there is less control over the details of the outcome. All the information should be correct and well presented, but interviewees will bring their own personality into this. This is a generally a positive aspect of authenticity, but it does required a flexible mindset around what your brand really is. The reality is that the is no way to have full control, because your brand is what other people (including your staff) say about you.

It’s the big picture

Authenticity will give you the best shot at getting great results every time provided it’s well considered and is based on a long term strategy for your brand. This takes careful planning and some resilience, but it will yield real and sustainable results for your business.

It is shareable?

The fundamental question for you is this: Would you share the video you created for your company with your friends. And more importantly, would they? share    

Lights, Camera… wait. Make up!

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At Hunting With Pixels we often get asked about what to wear to shoots. Clothing isn’t as ‘make or break’ as it used to be because cameras have become much more forgiving, and so has our audience. There are a few things to keep an eye on that are easy to miss.

Clothing – the golden rule

Wear something that is congruent with your message, that is comfortable and won’t make you hot. Do that and you’re 90% there.

Congruent with your message

Consider what first impression your clothing gives if people see you ‘out of context’.

The video will be watched by total strangers, so they don’t necessarily understand the connection between your personality and your wardrobe.

Having said that, your personal style is your own. If you’ve got the killer content, what you looks like is secondary. Authenticity is key, so don’t ‘dress up’ to the point where you’re not ‘you’ .


Ascot: risky but good. Snowman hanging off tie? No.


Wear anything you like, as long as it’s not noisy when you move.

Big earrings look great, but will create weird clicking noises in they very sensitive microphones we use to capture dialogue.

Colours and patterns – ‘don’ts’

With today’s super sensitive cameras, most clothing is unproblematic. Here are few exceptions:

Very thin stripes or fine patterns. This can create weird light effects on video because of pixellation. –

Very strong contrasts. If you’re pale skinned, avoid very dark clothing and vice versa. This has to do with the light sensitivity of cameras; our eyes have a much wider dynamic range in terms of what it can see in shaded of light and dark. A camera would struggle with that level of contrast.

Tones that blend into the background. Pastel colours can look a bit bland if the background has a similar colour. Even if you prefer colours are not too strong, pick on that contrasts with the background.

Light orange can appear to glow in some cases. It’s more pertinent in broadcast situations.

Shape and Fit

Video can be a bit unforgiving when you wear baggy and shapeless clothing. Go from something that has a nice shape that will give you a taller and more fitted look.

The reason for this is that close up shots don’t give us a context of your surroundings, which can make you look bigger than you are. This is why we’re often surprise about how short TV personalities are when we meet them in person.

A few fashion tips

Here are a few things that will make you look your best.

Feel free to totally ignore this though; authenticity is more important than being polished. woman with frame sign

Men’s clothing

Collared shirts tend to look better than T shirts in close up.

There’s more texture and visual interest. Jackets also look good, especially if they’re nicely tailored around the waist. Never, ever wear a too big suit on a video shoot.

Unless you’re David Byrne. He kinda got away with it.burn

Light coloured shirts generally looks better than pure white.

Pure white tends to blow out and look a bit flat once you add video lighting. Ties work if you’d normally wear them too.

Try to go easy on novelty ties or large patterns, unless it’s very ‘you’ of course!

Women’s clothing

Power suits. We love the 80’s just like the next girl, but they look huge on video.

Avoid earth tones if you’re interviewed inside; you’ll blend in to the background too much.

Consider the surroundings and find a colour that both suits your skin tone and has a nice contrast with the background. Wear clothing that emphasises shape without being tight. Wear shoes that give you good posture, but make sure they’re comfortable: they’re unlikely to be in the shot.

Being comfortable will make you look and feel more relaxed and confident.

Make up

Video lights can make your face look shiny, which is not always a good look. We’ll bring blotting paper and translucent powder to fix that, but overall avoid clothing that’ll is too hot, make up that makes your skin shiny or exercise before you shoot.

Men: Use a bit of powder a shade darker than normal skin color, to even out skin tone and reduce the shine on cheeks, forehead and nose. We’ll have some on set.

Women: any make up is fine, maybe avoid dark reds/maroon for lip gloss and cheeks because the extra contrast of video may emphasise the make up too much.

Also avoid a lot under the eyes (none is best). We provide translucent powder in case of shine, but you may want to bring your own just in case.

Facial hair

Get a good shave before the shoot to avoid the five o’clock shadow.

Neatly trim facial hair if it matters to you, and if you bother wearing facial hair it probably should. hip

…and Action!

All of these suggestions are just that: if a snowman tie combined with an unkempt beard and too much make up is your style, go for it. Rules are there to be broken.

At Hunting With Pixels we work hard to make doing a video an enjoyable and relaxed experience, so contact us any time if you have any questions. We’re here to make you look and feel great!

Not sure about social media? Get a free strategic consultation

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How do you cut through the social media noise?

Isn’t it tricky to get your message across these days? There are so many choices to make, and they all have so many ramifications for your business. Should you spend more time on Twitter? Do you need a Facebook page? Is video the answer? How do you expand your network of clients in a way that is efficient so you don’t burn through your marketing budget with one ill advised Adwords campaign?   And how do you make sure you attract the right clients instead of an endless array of tyre kickers? At Hunting With Pixels, we can appreciate you don’t just want to dive into the deep end, especially when it comes to online video and social media, so why not get the right information so you can make an informed decision?   Here’s what the free consultations entails:

A free half hour content strategy consultation.

We look at how your brand is currently communicating to your target audience. Based on that research we make recommendations on how to get better results.

A free presenting to camera workshop

Have you been thinking about doing a video for your website, but not sure if you’ll be any good on camera? Try it out for free and get some great tips on how to present.

A free 360 degree view of your brand’s communication

We’ll look at everything. Your website, your written content, your newsletter, the way you speak and look; all these things combined build your brand communication.   So why not get started and book your free consultation today! We don’t bite. We do wear silly hats and phone shaped masks, but that wouldn’t put you off, would it? 1300 505 262 or hit us in cyperspace.  

Techy stuff to avoid being tacky with business video

· Blog, Tips & Tricks

In our last Flying Solo we talked about the content side of video, this time I’d like to share some technical do’s and don’ts that apply both to DIY video and working with production companies.

Video that gets you results.

Creating good quality video content is an real investment in time and money, so you want to make sure you get a decent return on that investment. Unfortunately, a lot of online business videos don’t get results; people click away after 10 seconds or move on before even viewing. Read more